📖 Afaqy Knowledge Base / AVL / Messages

<aside> CONTENTS

• Introduction
• Monitoring
• Dashboard
• Reports
• Units
• Messages
• Second By Second
• Tracking
• Multi-Unit Follow
• Users
• Geofences
• Customers
• Resources
• Settings
• Audit Log </aside>

The Messages section gives you a raw, timestamped stream of every update a unit sends to AVL (parameters + sensors). Use it to diagnose connectivity, validate sensor behavior, and investigate incidents at the most granular level.

| 1 2 3 4 5 6 | Homepage Button Select Unit Current Section Edit Unit Table Tab Graph Tab | 7 8 9 10 11 12 | User Apps Button Notifications Button Full-Screen Button Manage Account Button Sub-User(s) List Map View Button | 13 14 15 16 17 18 | Monitoring / Total Stopping Units Moving Units Updates Button Time O'clock Customize Grid Columns | | --- | --- | --- | --- | --- | --- |

Permissions

• Users must have view access to the selected unit(s).
• If units are shared via Shared Groups, users with View Only / Inherit can read messages for those units.
• Admins can query a single unit at a time, even within shared accounts, in accordance with the tenant setup permissions.

Tracing Messages

Follow these steps to trace messages for any unit:

1. Select Unit(s)
   • Use the Unit Search field.
   • Search by Unit Name or IMEI.
   • Only a single unit can be added at a time.
   • Units shared via Shared Groups are visible if you have view permission.
2. Choose Source

• Parameters: Raw device/sensor data (e.g., speed, position, voltage, ACC, RPM).
• Sensors: Values after sensor calibration (e.g., fuel level, temperature, weight).
• Both: merges parameters + sensors in one stream.

<aside> 💡

Tip: For fuel/temperature investigations, start with Sensors to declutter.

</aside>

1. Set Time Range

• Presets: Today, Yesterday, Last Week, Last Month.
• Or choose a Custom range (From / To).
• The To time cannot exceed the current time.

<aside> 💡

The maximum interval between the From and To dates is three months

</aside>

1. Run Query

   • Click Execute to fetch messages.
   • Click Cancel to stop a long-running query.
   • Use Reset to clear all filters.

2. Review Summary

   After execution, a summary strip appears below the mentioned input:

   • Duration: span of time covered.
   • Distance: total route length.
   • Average Speed.
   • Maximum Speed.

3. Explore Results

   • Switch between Table View and Graph View using the toggle.
   • Use Export to download results to Excel.

Table View

The Table View lists each message as a row with full details.

Columns

Displayed columns depend on unit profile and installed sensors. Common fields include:

• Timestamps: Device Time, Server Time
• Location: Latitude, Longitude, Address, Altitude
• Movement: Speed, Motion/ACC, RPM
• Sensors: Fuel level, Temperature(s), Weight/Axle load
• Electrical: Main/Backup Voltage, Satellites, Accuracy

No assignments displayed in messages table

Graph View

The Graph View visualizes selected parameters over time.

Common Tasks

A) Check if a vehicle stopped sending data

1. Source = Both → Unit = target vehicle → Time = Today (last 2–4h) → Execute
2. Confirm timestamp gaps in Table; verify Voltages/ACC for power issues.
3. If there’s a gap: check SIM/connectivity/device power.

B) Investigate a fuel‑theft claim

1. Source = Sensors → choose the unit → Custom time covering the incident (≤ 6h) → Execute
2. In Graph, add Fuel Level + Speed; look for sharp drops while stationary.
3. Cross‑check exact timestamps & values in Table; export if needed.

C) Validate overspeed complaint

1. Source = Parameters → select unit → relevant Custom range → Execute
2. In Table, sort by Speed (desc) and review Max speed in summary.
3. Use Graph to visualize peaks; check satellites/accuracy for GPS jumps.

Troubleshooting

• No rows returned
• Slow queries