📖 Afaqy Knowledge Base / Tepra / Fleet / Issues

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• IVMS
• Fleet

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The Issues section is used to report, manage, and track problems encountered with vehicles, such as mechanical faults, abnormal readings, or required repairs. Each issue is tied to a specific vehicle and can be assigned, categorized, and updated as it progresses.

View

• Issues are displayed in a structured table with the following columns:
  • Reference
  • Vehicle Name / Plate Number
  • Summary
  • Assigned To
  • User ID
  • Actions
• Status tabs at the top allow you to view issues by:
  • Open
  • In Progress
  • Closed
• Pagination and row count controls are available at the bottom

Filter

Accessible via the Filter button, the panel includes:

• Reported Date From / To
• Summary
• Assigned To
• User ID
• Reported By
• Category

Click Apply Filters to narrow the results.

Create

To report a new issue:

1. Click Add New
2. Fill out the form:
   • Vehicle (required)
   • Reported Date / Time (required)
   • Driver (optional)
   • Reported By (user selection)
   • Summary (required)
   • Description (optional)
   • Issue Type (dropdown)
   • Odometer (optional) + Void Odometer checkbox
   • Engine Hours (optional) + Void Engine Hours checkbox
   • Assigned To (optional)
   • Category (optional)
   • Due Date under Overdue Settings (optional)
3. Click Save to log the issue

Actions

• Edit or delete issues using the Actions column
• Status is updated manually based on workflow (e.g., moving from Open to In Progress or Closed)

ℹ️ Issues are often linked to Work Orders or used to justify service entries. Proper categorization and tracking ensure timely resolution and reporting clarity.

Quick Control Panel

Accessible from the top-right menu, this panel allows you to:

• Export data to:
  • CSV file
  • XLS file
  • XLSX file
  • PDF file